Platform›DSAR Portal

Module 5 of 12 · DPDP § 11–14

Rights request lifecycle — managed end-to-end.

Manage the complete rights request lifecycle, from intake to fulfilment, within the Act's prescribed timelines.

Data principals are entitled to access, correction, erasure and grievance redressal — and the timelines are tight. DataRakshaq DSR Portal gives them a self-service experience and gives you the audit-trail, automation and SLAs that keep your team in control.

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6 DPDP rightsIdentity verificationSLA countdownsDPDP Act Data Principal rights

DPDP Rights Supported

0 hrs

Avg. Response Time

SLA Breaches

White-Label Ready

Core Capabilities

What's inside DSAR Portal

Rights Fulfilment

A secure self-service portal, robust identity verification (Aadhaar / DigiLocker), and automated request orchestration across every connected system.

Key Features

Why teams pick DSAR Portal

Aadhaar / DigiLocker identity verification

Automated routing to system owners

SLA tracking with deadline alerts

Erasure orchestration across systems

How It Works

From setup to compliance — step by step.

Submit

Data principal submits a request via the branded portal.

Verify identity

Aadhaar / DigiLocker verifies the requester securely.

Route internally

Request is automatically routed to system owners.

Orchestrate

Execute access / correction / erasure across every system.

Track SLA

Escalation alerts fire 48 hours before any deadline.

Finalise

Close the request with a complete audit trail.

Use Cases

Where it shows up.

Right to access

Right to erasure

Grievance redressal

FAQs

Answers about DSAR Portal

The questions buyers, DPOs and engineering teams ask us most.

Access, correction, erasure, restriction, withdrawal, data portability and grievance redressal — every DPDP Act right plus common GDPR/CCPA equivalents.

Aadhaar OTP / DigiLocker / video KYC for high-confidence verification. Lower-risk requests use email or phone OTP. The verification method per request type is fully configurable.

Yes. Once Data Discovery has mapped your systems, a DSAR triggers parallel queries to every system holding data on that data principal — returning a consolidated package.

Configurable retention rules per data category honour conflicting legal mandates (e.g., RBI 8-year retention vs DPDP erasure right). The portal documents the legal basis for retention to the requester.

Yes — fully white-label. Logo, colours, copy, domain and email templates all reflect your brand. Embed the form as a widget on any page.

Each request has a configurable SLA timer per type (default DPDP-aligned). Escalations fire 48h, 24h and 4h before deadline. Breached SLAs roll up into the DPO dashboard.

Yes. Bulk import via CSV, identity verification orchestration and parallel fulfilment workflows support up to 50,000 simultaneous requests.

Yes. Every action — receipt, verification, system query, response, dispatch, closure — is logged with the actor and timestamp and retained for 7 years.

The portal renders in all 23 Indian scheduled languages plus English. Auto-detect by browser locale or explicit user choice.

Authorised representatives (e.g., legal counsel acting on behalf of a data principal) are supported via a verified authorisation document workflow.

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